Frequently Asked Questions

For insurance reasons, we can only rent to companies in the film and photography sector.
We offer our services to film production companies, freelance cinematographers, sound technicians and all other professional content producers, provided they are qualified to operate the equipment.

Unfortunately, we cannot rent equipment to private individuals.

Film students are exempt from this rule. If you are a film student, please contact us a few days before your rental so we can discuss discounts.

All prices on our website are daily rental rates. However, we only charge for your shooting days – the days on which you actually use the equipment.

For example: you pick up your equipment on Friday, shoot on Saturday and return it on Monday. In this case, we only charge you for one shooting day.

When booking online, simply enter your shooting days directly in the calendar under “Number of my shooting days”. For longer rental periods with only a few shooting days, we’ll be happy to discuss the details with you.

Rental vehicles are charged in 24-hour periods.

For multi-day rentals, we are happy to offer a discount. If you are planning a long-term rental, please contact us and we will prepare an individual quote for you.

We’re happy to take on your project starting from an order value of 100 EUR.

Yes, definitely! We even offer an instant 10% discount on your order if you place it through our web service. Once we receive it, one of our rental specialists will review the order to make sure everything is in good order.

Once this is done, you will receive a written quote by email. Once you have confirmed the order, everything is finalised and the equipment is reserved for you.

Every online booking is reviewed by our team, and your equipment is carefully prepared for you. We therefore require 1 hour of preparation time after you place your booking, during our opening hours (Mon - Fri 9:00 - 17:00).

• Online booking by 15:00: Pickup is possible the same day from 16:00.
• Online booking between 15:00 and 16:00: We will prepare your equipment the same day. Pickup is possible from 9:00 on the next opening day.
• Online booking after 16:00, on weekends or public holidays: Pickup is possible from 10:00 on the next opening day.

When booking online, the calendar automatically shows you the earliest available pickup time. Earlier times cannot be selected.

Need your equipment sooner? Give us a call on +43 1 22 760 22 or email [email protected] with the subject “Urgent” – we’ll be happy to see what we can do.

We are happy to arrange delivery through one of our logistics partners.

Within Vienna, we offer delivery by Standard Courier (4-hour time window) or Express Courier (1-hour time window).

You are also welcome to have your equipment picked up and returned by your own courier. When booking online, simply select “I’ll send my own courier” under “My delivery options” so we know in advance.

Our own EQC Delivery Service delivers any item from our rental range within the greater Vienna area – including bulky equipment such as light stands. Upon request, we can also deliver outside our regular opening hours.

Products marked with  Shipping Available can be shipped throughout Austria and to Germany using our shipping service. Please note that due to the required lead time and transit time, additional rental days may apply.

We deliver parcels exclusively to business addresses. Please make sure that someone is available to accept the delivery in person during business hours.

When booking online, simply select your preferred delivery or shipping option in the calendar under “My delivery options”. In the final step of your booking, you’ll then be asked for the delivery and collection address as well as an on-site contact and phone number. Alternatively, you can simply let us know your preferred option in your email enquiry.

We will provide the applicable delivery or shipping costs with your quotation after we receive your booking request.

Please note: If you are renting from us for the first time, all delivery and shipping options are available once we have verified your company documents. In this case, the full rental amount must be paid in advance by bank transfer or via a payment link. We’ll send you all the necessary information by email.

As many of our customers have their own batteries and memory cards, we have decided to offer the accessories separately.

This not only enables a better and transparent price, but also offers you the greatest possible flexibility to find the optimal choice of power supply and memory card size for your project.

Under the respective products, you will find accessories recommended by us that you can easily add to your booking.

When checking out of your booking process, you will find a field where you can enter special requests or questions. We try to take every request into account and answer your questions as best we can.

If you have forgotten something in your order, please write us a short message and we will be happy to change your order or add the missing equipment.

If the equipment is not already reserved for other customers, you can easily extend the rental period. Please let us know in good time so that we can check availability.

By prior appointment or arrangement, you can test the desired equipment on site to make sure that you have made the right choice and that your planned setup works as you expect it to. Our team will be happy to advise you.

When you pick up equipment from the EQC for the first time, we require a photo ID to confirm your personal details.

If you are an Austrian citizen, a driving licence is sufficient. Citizens of other EU countries need an identity card or passport; for citizens of non-EU countries, a valid passport is required.

With our 24/7 Service, you can pick up or return your equipment outside our regular opening hours.

For this, you can use our secure access room – a dedicated room where your equipment will be ready for pickup and where you can leave it after your shoot.

Select the 24/7 Service directly in the calendar when booking online and let us know whether you would like to use it for pickup, return, or both. You will then receive detailed instructions and your personal access code by email.

A return via our 24/7 Service is possible if:

• you selected the 24/7 Service when booking so that we can create your access code
• your invoice has been paid at the time of pickup, unless you have a credit account with us

A pickup via our 24/7 Service is possible if:

• you selected the 24/7 Service when booking so that we can create your access code
• you have previously visited us in person
• you have a credit account with us (i.e. you are approved to pay by invoice)

Please check your equipment for functionality and completeness immediately upon pickup. If anything is not as expected, please send us a photo and a brief description to [email protected] or via WhatsApp at +43 1 22 760 22 while you are still on site. In urgent cases, you can reach us around the clock via our emergency hotline: +43 1 22 760 22 555.

Please note that we use video surveillance to monitor the process and for your safety. By using the 24/7 Service, you agree that your personal data may be collected and stored for this purpose.

Please be sure to inform us if the return is delayed. Additional costs may be incurred for late returns, depending on the length of the delay.

Payment by invoice (on account) is possible for companies based in Austria. Companies based abroad can make a bank transfer in advance or receive a link to make the payment online by credit card before collection.

We are aware that budgets can sometimes be tight, so we are happy to negotiate discounts. Currently we are offering the following instant discounts:

• 15% on film student projects (valid student ID required)
• 10% on all orders via our web services
• For rentals of several days, we are happy to arrange an individual discount

For filming on non-commercial projects or work for NGOs, please contact us — we will then clarify what additional discounts are possible. We will do our best to find the best possible solution for your project.

In general we do not require a security deposit upon pickup.

We offer a comprehensive insurance package on all orders. The cost of this is 7% of the rental price and will be shown separately in the quote. All damages are covered, minus a 500 EUR deductible per damage. In case of loss or theft of equipment, the deductible is 25% of the original price of the equipment, up to a maximum of 7500 EUR. This insurance policy covers productions within Austria.

Please let us know at the time of collection if you require worldwide insurance. For more information on insurance and legal guidelines, please see our general terms and conditions.

If you are working on a large project or have your own insurance that covers externally hired equipment, this fee may be waived. If you would like to use your own insurance, please inform us by email at least two working days before the start of the rental period with a scanned copy of the insurance policy so that we can check it.

Each rental process is followed by a careful check for function and completeness by our trained staff.

However, if there is a breakdown or something is damaged, please contact us immediately. Together we will clarify the next steps and, if necessary, arrange for an appropriate replacement.

If this happens outside of our business hours, please call our 24-hour emergency hotline on +43 1 22 760 22 555.

We are open from Monday to Friday from 9 AM to 5 PM.
On weekends and public holidays, we are available on request, depending on availability.

You are very welcome to leave us a review on Google using the following link: https://eqc.at/thankyou

If you would like to give us your feedback completely anonymously, please use our online form: https://equipment.cafe/en/your-feedback/

Rarely has a decision been as easy for us as the naming of our film equipment rental shop.

Since 2017, equipment.cafe has been offering thousands of rental products, an open space for exchanging ideas and — who would have thought it — excellent coffee 🙂

Even if there is no immediate equipment rental on the agenda — come and visit us and convince yourself of our positively charged “Open Space” over a delicious Illy coffee.

We look forward to discussing projects with you, talking shop or simply exchanging ideas.