Frequently Asked Questions

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You can find most answers to your questions right on this page.

For insurance reasons, we can only rent to companies in the film and photography sector.
We offer our services to film production companies, freelance cinematographers, sound technicians and all other professional content producers, provided they are qualified to operate the equipment.

Unfortunately, we cannot rent equipment to private individuals.

Film students are exempt from this rule. If you are a film student, please contact us a few days before your rental so we can discuss discounts.

Yes, definitely! We even offer an instant 10% discount on your order if you place it through our web service. Once we receive it, one of our rental specialists will review the order to make sure everything is in good order. Once this is done, you will receive a written quote by email. Once you have confirmed the order, everything is finalised and the equipment is reserved for you.

We offer a 24-hour box that allows you to pick up or return equipment outside of opening hours.

A return to the 24-hour box is possible if:
– You let us know when ordering so that we can create an access code for you.
– Your deposit has been paid by credit card, if required.
– The invoice has been paid at the time of collection, unless you have an accounts receivable agreement with us.

A Collection from the 24-hour box is possible if:
– You let us know when you order so that we can create an access code for you.
– You have already visited us in person.
– We have an accounts receivable agreement with you (you pay us on account).

Before leaving the 24-hour box, please check the equipment for function and completeness. If something is not in order, please send us a photo with a description before leaving the box to or to our WhatsApp at +43 1 227 60 22. In case of an emergency, you can also reach us on the 24-hour hotline +43 1 227 60 22 555.

Please note that we use video surveillance to monitor the processes in the 24-hour box. By using the 24-hour box, you agree to your personal data being collected and stored for this purpose.

When you pick up equipment from the EQC for the first time, we require a photo ID to confirm your personal details.

If you are an Austrian citizen, a driving licence is sufficient. Citizens of other EU countries need an identity card or passport, for citizens of non-EU countries a valid passport is required.

We offer a comprehensive insurance package on all orders. The cost of this is 7% of the rental price and will be shown separately in the quote. All damages are covered, minus a 500€ deductible per damage. In case of loss or theft of equipment, the deductible is 25% of the original price of the equipment, up to a maximum of 7500 EUR. This insurance policy covers productions within Austria. Please let us know at the time of collection if you require worldwide insurance. For more information on insurance and legal guidelines, please see our general terms and conditions.

If you are working on a large project or have your own insurance that covers externally hired equipment, this fee may be waived. If you would like to use your own insurance, please inform us by email at least two working days before the start of the rental period with a scanned copy of the insurance policy so that we can check it.

Orders can be paid for in cash or by debit/credit card at collection. We accept VISA, MasterCard, Maestro, VISA Electron, VISA Pay, Diners Club, American Express, Discover, JCB and China Union Pay.

We are happy to offer a debit arrangement to production companies based in Austria with whom we have a longstanding business relationship. If you are interested, please contact us a few days before your rental so that we can carry out a credit check.

We are open from Monday to Friday from 9 AM to 5 PM.
On weekends and public holidays, we are available on request, depending on availability.

We usually require a deposit of 300€ from new customers upon collection. This can be deposited in cash or with VISA and MasterCard. This is a reservation on the card, which must be released by you using the 3D-Secure procedure. This procedure is also used for payments on the Internet. Please make sure that your card is activated for 3D-Secure.

We are aware that budgets can sometimes be tight, so we are happy to negotiate discounts. Currently we are offering the following instant discounts:

– 15% on film student projects (valid student ID required).
– 10% on all orders via our web services.
– For rentals of several days, we are happy to arrange an individual discount.

For filming on non-commercial projects, or work for NGOs, please contact us to see what additional discounts are available. We will do our best to find the best possible solution for your project.